FAQ

We have consulted with Southend Council with regards to the risk of any noise nuisance to neighbours living close to Garon Park. We are enabling you to contact us if you have any noise issues during these events and have set up a special neighbours contact line operational throughout the events opening hours.We have taken advice from the council and from professional sound management companies to ensure we do all that is possible so our events do not impact on people living in the local area.

Contact phone number is 07933 302476

There is a medical first aid centre with qualified staff. Please identify location on arrival.

There are lots of Marshall’s and Security on site who can be alerted to get medical help.

If you see anyone unwell please take them to the first aid area. If they are not able to be moved please contact a marshall or member of security as quickly as possible who will call for the necessary help.If you need to take medication regularly remember to bring it and let your friends know of any illness or allergies you may have.

You could be searched at the entrance for illegal items. If found they will be confiscated. Persons suspected of illegal activity will be searched and may be removed from site.

Do not attempt to bring in illegal substances as you risk a strong chance of being caught.

The following items cannot be brought in to the ‘Soul Festival’ site:

No! No offensive weapons

No! No fireworks, flares, laser pens or laser equipment.

No! No animals except guide dogs.

No! No Food is allowed to be brought into the festival. There are lots of food stalls catering for all tastes. People with specific dietary needs can phone 07968 779950 to discuss requirements.

No! No liquids, alcohol or any other drink are allowed to be brought in to the festival with the exception of sealed bottles of water.

Fold up chairs can be brought in to the festival but please be considerate to others and place them to the sides.

Please respect others. Anti social behaviour could lead to being removed from site.

There are plenty of toilets on site. Please keep toilets clean. Always wash your hands after using the toilets.

There are plenty of bins on site. Please use bins and not the floor.

Keep your valuables safe. Carry money, credit cards, mobile phones, cameras, and anything else of value with you at all times. Don’t leave valuables where people can pick them up.

No Food is allowed to be brought into the festival. There are lots of food stalls catering for all tastes. People with specific dietary needs can phone 07968 779950 to discuss requirements.

No Liquids, alcohol or any other drink are allowed to be brought in to the festival with the exception of sealed bottles of water.

Fold up chairs can be brought in to the festival but please be considerate to others and place them to the sides.

It’s an all ages event although the event is not specifically aimed at families, children are allowed to come to the festival if accompanied by an adult. Children under 10 are free. 10 – 18 year olds must purchase an adult ticket. Free Child tickets can be selected an adult ticket on the ticket page.

Yes we offer free disabled carers tickets. This requires appropriate DLA documentation to be shown on arrival. Free disabled carer tickets can be obtained alongside an adult ticket on the ticket page.